1. Shipping
We work with suppliers from different countries and your order will be shipped from our warehouses across Europe, Great Britain and North America. We ship most of our products worldwide and have nearly 10 years of experience and each product is carefully inspected before shipment.
Standard delivery is free from an order of 200€. Below 200€ of order, the standard delivery costs are invoiced at 25€ TTC.
All of our orders are usually processed within 2-5 business days and are shipped with a tracking number. We can ship to virtually any address in the world. Buyers are responsible for all taxes and duties, if any.
When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the billing quote. Please understand that delivery delay may occur due to some uncontrollable reasons such as custom processing, weather etc.
Please also note that shipping rates for many items we sell are based on weight. The weight of such an item can be found on its detail page.
2. Return and Cancellation Policy
You can cancel an active order within 48 hours of placing the order if the order has not been shipped. We will issue a full refund minus the payment processing fee.
Any cancellation request after 48 hours will incur a 10% restocking fee regardless of order status. You can return an item within 14 days of delivery of the goods.
We would process the return with a full refund if the return was due to an error on our part (defect, damage, etc.)
Any item returned due to wrong address or unpaid customs duties (for international buyers), we will refund you less the original shipping charge plus 10% restocking fee.</p >
Any items returned with unopened packaging will incur a 10% restocking fee, buyer is responsible for return shipping and original shipping costs.
Any item returned with opened merchandise will incur a 20% restocking fee, buyer is responsible for return shipping and original shipping charges.
Any item returned with missing or damaged parts and packaging will result in a value deduction based on the condition that the item is received or the return may be rejected.
No returns or exchanges for clearance items.
You should expect to receive your refund within 3 business days of receiving your return.
If you need to return an item, please just contact us: on +33 7 57 75 00 39 or via the live chat service and or by email contact@pruna-bio.com. We will notify you of your refund by email once we have received and processed the returned item.
3. Pre-orders
We charge the full order for all pre-orders. All release time is estimated and delay may occur due to manufacturer, shipping etc. Your pre-order will be shipped as soon as the product becomes available.
We accept all cancellations for pre-orders, but the refund will be minus the order payment fee.